D20n Privacy Policy — Our Commitment
over Your Data Protection
Your privacy is d20n's priority. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026 — Applicable to all registered users in Malaysia.
Information We Collect From You
To provide a complete and secure platform experience, d20n collects several categories of information from users. All data collection is carried out transparently and solely for legitimate purposes.
Account Information
During registration, you will be asked to provide your full name, email address, phone number, date of birth, and password. This information is required to create and verify your account, and to ensure only eligible individuals can access the platform.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we collect the necessary transaction details, including the payment method used (FPX, DuitNow, e-wallet), transaction reference number, and amount. Full bank account numbers are not stored directly by d20n — they are handled by certified third-party payment processors.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and language settings. This information helps us ensure the platform runs smoothly across the various Android and iOS devices and desktop browsers used by players in Malaysia.
Platform Usage Data
We record in-platform activity such as games played, session duration, login frequency, and general usage patterns. This data is used to improve the user experience and maintain platform integrity.
Types of Data Collected
- Account identification data
- MYR Transaction Information
- Device & browser data
- Platform usage data
- Cookies and tracking
How We Use Your Information
Create and manage user accounts, process deposits and withdrawals in RM, verify identity, and enable access to all gaming and betting features.
Detecting and preventing fraudulent activity, money laundering, and policy violations. Data is used to monitor suspicious usage patterns and protect user accounts.
Enables our support team to more effectively resolve account issues, transaction enquiries, and technical problems using your account information.
Aggregated and anonymised usage data is analysed to understand user behaviour, improve platform design, and ensure optimal performance on mobile devices.
Cookies, Tracking & Related Technologies
D20n uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our platform.
Types of Cookies Used
- Session Cookie: Keeps you logged in during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves settings such as your display language and interface preferences for future sessions.
- Analytics Cookies: Aggregated usage data is collected to help us understand how users interact with the platform. This data does not directly identify any individual.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including the ability to log in and carry out transactions.
Data Storage, Retention Period & Security
Storage Security
All d20n user personal data is stored on servers protected with SSL encryption. Database access is restricted to authorised personnel only, and all internal access is logged for audit purposes.
Data Retention Period
We retain active account data for as long as your account remains active. Once an account is closed, personal data will be deleted or anonymised within 90 days, unless a legal or regulatory requirement obliges us to retain it longer (for example, financial records required under Malaysian law).
Third-Party Sharing
D20n does not sell or rent user personal data to any third party for marketing purposes. We may share necessary data with contracted service providers for platform operations (such as payment processors and gaming software providers), subject to strict confidentiality agreements. We may also disclose information to relevant authorities where required under Malaysian law.
Your Rights as a User Over Your Personal Data
As a registered d20n user in Malaysia, you have several rights regarding the personal data we hold about you.
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through the support portal in your account.
If the data we hold is inaccurate or out of date, you can request a correction through your account profile settings or d20n customer support.
You may request deletion of your account and associated data, subject to legal retention requirements. This process is handled through customer support.
To submit any request relating to your rights, please contact the d20n support team through the in-account portal after logging in. We will endeavour to process your request within a reasonable timeframe, typically no longer than 30 working days.
Privacy Policy Changes & How to Contact Us
Updates to This Policy
D20n reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any material changes will be communicated to registered users via email or an in-portal notice at least seven days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the latest version of this policy.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how d20n handles your personal data, please reach out to our support team through the following channels:
- Live chat within the account portal (after logging in)
- Email: support at d20n.net
- Support available 24 hours a day, 7 days a week
For more information on related policies, please refer to Terms & Conditions and Responsible Gaming us. Any general questions about platform usage can be found on the FAQ.
Related Policies
- Terms & Conditions — platform terms of use
- Responsible Gaming — usage controls
- FAQ — general user enquiry
This Privacy Policy forms part of your overall agreement with d20n and should be read together with the platform's Terms & Conditions.
Have Questions About Your Data?
The d20n support team is ready to assist you with any personal data privacy requests.